Responsible for efficient delivery of the following procedures.
..1. Appointment, admission and discharge of patients.
Maintenance of daily scrolls.
Cash/ Credit/ Corporate billing and discount information to customers.
Submission of deposited cash/ cheque/drafts/credit slips to Finance. Responsible for short cash, fake currency and opening and closing of shift.
Maintenance and generation of process related data as and when required by the HOD
Preventive Health Check
To coordinate smooth and timely flow of PHC patients, follow up of their reports & post check up consultation as per patients convenience.
Ensure hassle free experience in getting cashless treatment.
Follow up with various TPAs/corporates about status of payment.
To keep patients and doctors about status of authorization.
To politely brief the patient about the advised investigations and its procedure.
To co-ordinate with patient for health check-up facilities.
Responsible for time management of the patient as mentioned in the standard operating procedure.
To co-ordinate for timely delivery of the report at the designated counter
To maintain the standards of service as specified in the standard operating procedure.
To strictly follow the patient flow-chart and highlight any process related issue to shift supervisor and HOD on shift basis.
To co-ordinate with diagnostic areas for patients investigation reports.
Responsible for ensuring cleanliness and upkeep of the work place area
Proactively distribute feedback forms and seek suggestions from patients/attendents
Complete knowledge of all HMS applications.
Effective utilization of all communication systems.
Maintain and contribute to cordial inter and intra team relations.
Ensure total familiarity with all instructional manuals and operating procedures applicable to the job profile.
Usage of standard phrases, telephone etiquettes during all customer interphases and adherence to set grooming standards
Any other job assigned from time to time by the concerned superior
Salary: Not Disclosed by Recruiter
Industry: Medical / Healthcare / Hospitals
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Operations
Role: Business Development Manager
Employment Type: Permanent Job, Full Time