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Head - Patient Care Services, Fortis Vasant Kunj

10 - 15 Years

Delhi NCR

Not Disclosed by Recruiter

Posted: 39 days ago

Job Description

Achieve heightened levels of customer service
Meet customer / patient service objectives by foreseeing requirements; preparing annual budgets; scheduling expenses
Monitor admissions and discharge process; allocate rooms and beds
Take part in the selecting, orienting, training, counseling and disciplining employees. Maintain rapport with consultants, patients and patient attendants.
Determine customer/ patient service requirements by establishing open rapport with patients/ customers; visiting operational environment; conducting surveys; bench marking best practices
Improve customer quality by studying, evaluating, and redesigning processes, establishing and communicating service metrics; monitoring and analyzing results; implementing changes
Maximize customer service by providing help desk resources and technical advice; resolving problems; disseminating advisories and new techniques, detecting and diagnosing problems
Generate reports regarding bed occupancy, admissions, etc for management
Inspire team members, and instill enthusiasm and drive
Encourage team members to reach targets and enhance productivity
Encourage and develop team members multi-functionality
Conduct performance appraisals within the department and work with HR department to chalk out action plans for development and growth of staff in tune with strategies and objectives of the organization
Identify and overcome complacency by constantly improving functional abilities of the department
Identify training needs and nominate team members for appropriate programs that would enhance knowledge, skills and to shape the attitudes required for development
Take decisions on all operational and team matters that are outside the purview of subordinates
Keep in touch with entire team through regular meetings
Represent the Department or team in the management Morning Meetings and other employee or department related committees
Update job knowledge by participating in educational opportunities, reviewing professional publications; maintaining personal networks; participating in professional organizations

Salary: Not Disclosed by Recruiter
Industry: Medical / Healthcare / Hospitals
Employment Type: Full Time, Permanent

Company Profile

Fortis Healthcare Ltd
Fortis Healthcare Limited is a leading integrated healthcare delivery service provider in India. The healthcare verticals of the company primarily comprise hospitals, diagnostics and day care specialty facilities. Currently, the company operates its healthcare delivery services in India, Dubai, Mauritius and Sri Lanka with 45 healthcare facilities (including projects under development), approximately 10,000 potential beds and over 374 diagnostic centres. For more information, please visit
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Contact Details

Recruiter Name:Neeharika

Contact Company:Fortis Healthcare Ltd



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